Joseph worked for Barclays Bank Africa ( now ABSA) with an exemplary performance for over 19 years, fulfilling multiple senior management roles across Retail Banking including Customer Service. He was one of the top 50 Barclays Leaders selected to attend the prestigious “Leadership for the Cutting Edge” program run by the Gordon Institute of Business Studies (GIBS). He led the Corporate and Retail directorate at United Bank for Africa (UBA) for 3 years after leaving Barclays bank. At UBA he developed the skill to start-up a business. He then joined the telecoms industry as Director for Customer Service for Bharti Airtel in Zambia and managed to outsource the company’s contact center leading to a customer satisfaction index score of 95% for the first time in the history of the company in Zambia. Prior to leaving Airtel, Joseph was the Director of Corporate communication, government relations, and Corporate Social Responsibility. Joseph also worked as a local consultant for Strategic Partnerships at UNICEF in Zambia.
Joseph then joined his wife Katongo to run their company set up in 2007 called Design Innovations Group Limited offering among other services; consultancy, coaching, business modeling, event coordination and planning, Flower and gift solutions, and landscaping services.
Learning Design and Facilitator experience
Joseph is no stranger to Learning and Development. He designed and rolled out a customer service toolkit across Barclays Africa and the Middle East. Joseph successfully did this using a network of trained coaches across the Barclays group.
In the last decade Joseph has facilitated and coordinated the facilitation of new ways of working in the businesses he has worked for, he championed the facilitation of various senior and middle management training including face the media, reputation management, world-class customer management including customer service coaching. He has been instrumental in communicating difficult messages to staff across all the organizations he has worked with including cascade of the company medium and long term strategy. He has a style of facilitation that is enviable in the market. Because of His vast and hands-on experience in the corporate world, his examples always hit home with the target audience thereby allowing meaningful interaction and deeper assimilation of concepts being cascaded.
Joseph has continued to conduct team building sessions with corporate bodies in Zambia. He has also facilitated strategy retreats for companies leading to performance turn around and profitability.
He has considerable and robust experience working with Senior Leaders and Middle Managers in the Financial Services, Insurance, Retail, and Telecoms industries.