About Us

About Us

Our mission is to help companies realise their shareholder expectations by improving the people aspect to win.
Introspect is a consultancy and training division of Design Innovations group created specifically to handle specific training and upskilling activities in the corporate, retail and public sectors of society. 
At introspect, we offer top notch and world class training packages tailor- made to suit the current and future needs of our clients.
Introspect seeks to help companies realise their shareholder expectations by improving the people aspect to win.
Through the power of our Value Creation and exponential growth framework, we educate, expose and provide new experiences for larger leader groups to develop into highly energetic strategic impact leaders who can co-create game-changing strategies. Our goal is to achieve 10x more value and growth for our clients over medium to long term periods. Introspect provides training and institutional support for Reputation management, Peak Performance, brand management, communication skills, team building events across all strata of an organization large or small, Customer Service Management and Strategic management for clients that seek long term success and investment into their human resource. Introspect has partnered with leading firms in strategy and reputation management in order to provide first class services. These are COLBRAD international and Vuma Reputation management both based in South Africa.

Some Services We Offer

Click the arrow to the left of  each service to read more

  • With various work backgrounds at play, the team
    needs to connect, gel and become one; a machine working
    towards shared goals and aspirations
  • Etiquette training
  • Going the extra mile
  • Complaint handling
  • Staff recognition and reward
  • Service championing
  • Understanding the value of personal brand in business
  • Unlocking the unique YOU
  • Grooming
  • Winning together
  • Understanding sales
  •  Unleashing the hunger to win
  •  Celebrating success
  •  How to deal with sales rejection
  •  Understanding e2e chain elements
  • Understanding personality differences
  • Using personality differences to win
  •  The perfect personality mix
  •  Emotional intelligence
  •  Winning together as the executive team.
  • Face the media 
  •  How to deal with difficult situations and scandals
  •  Etiquette and mannerism
  • Understanding the product the organisation sells
  • When the product is rejected by the public
  • Conflict management
  •  Crisis management

Meet Our Team

Click on a team member’s photo to view their profile. 

Get In Touch

If you are interested in working with us then please drop us a line, we would love to hear from you.

Head Office Address

Lusaka, Zambia 10101


+260 97 8980002

+260 96 0980002

+260 96 8673777

Contact Us